Privacy Policy

Boka is an AI front desk for service businesses. Over WhatsApp and Instagram, Boka runs customer conversations — answering questions, qualifying and capturing leads, recommending and selling services and products, and booking appointments, operated by Techclave (Techclave (legal entity to be confirmed)). This policy explains how we handle personal data. We aim to comply with the EU/UK GDPR and the Nigeria Data Protection Act (NDPA). Contact us at privacy@techclave.cloud.

Boka serves two groups: business customers ("tenants") who use the platform to run conversations, sell services and products, and take bookings, and the tenants' end-customers who message, buy from, and book them. For an end-customer's data (conversations, orders, bookings), the tenant is the data controller and Boka acts as a processor under our Data Processing Agreement.

• Account data: name, email, phone, business details, role.
• Booking data: appointments, services, staff assignments, customer contact details.
• Sales & lead data: inquiries, product/service interest, lead status and follow-ups.
• Order data: products purchased, quantities, amounts, and fulfilment details.
• Messages: WhatsApp/Instagram conversations processed to run the AI front desk (answering, recommending, selling, booking).
• Payment data: handled by our payment processors; we do not store full card numbers.
• Usage & device data: analytics events and error logs (analytics only with your consent).

• To provide the service, process bookings, and fulfil product orders — performance of a contract.
• To operate AI messaging, sales conversations, lead capture, and reminders — legitimate interests / contract.
• To process payments for bookings and product purchases — contract and legal obligation.
• Product analytics and session replay — only with your consent.
• Security, fraud prevention, and error monitoring — legitimate interests.

Boka uses automated AI to read and respond to customer messages — answering questions, recommending and selling services and products, capturing leads, and booking appointments. Customers are told they are speaking with an automated assistant and can reach a human. We do not use messages to make solely-automated decisions with legal or similarly significant effects without a human in the loop, and we do not send special-category (e.g. health) data to AI providers.

We share data with vetted service providers who process it on our behalf. See the full sub-processor list. Where data leaves the EU/UK, we rely on appropriate safeguards such as Standard Contractual Clauses.

Subject to law, you may request access, correction, deletion, portability, restriction, and objection. You can request a data export or deletion by emailing privacy@techclave.cloud. We respond within 30 days. Some records (e.g. transaction history) may be retained where law requires.

We keep personal data only as long as needed for the purposes above or as required by law, then delete or anonymize it.

Boka is operated from outside the EU/UK. We have not currently appointed an Article 27 representative; we monitor EU/UK usage and will appoint one if it becomes required. EU/UK users may contact us at privacy@techclave.cloud.

Boka is not directed to children. Accounts require users to be at least 16 (or the age of digital consent in their country). See our Terms.

We will post updates here and revise the date above. Questions or complaints: privacy@techclave.cloud. You may also complain to your local data protection authority.